Privacy Policy
What data we collect, why we use it, who we share it with, and how to use your rights.
1. Who we are
This policy explains how Leathera collects, uses and protects your personal data, and your rights under the Saudi Personal Data Protection Law (PDPL).
- Data controllerLEATHERA, a trade name of Aljild Alfakher Company for Maintenance, a one-person limited liability company, Unified National Number 7023529832, Commercial Registration No. 1010719454, Riyadh.
- Sahafa branchAl Thumamah Road, Al Sahafa, Riyadh 13315.
- Kingdom Centre branchKingdom Centre, Al Urubah Road, Al Olaya, Shop 941, Riyadh 12214.
- Scopeleathera.sa and its pages, our AI assistant “Adeem”, our WhatsApp number 920009417, our branches, and our Instagram, Snapchat and TikTok accounts.
By using our website or services, or by contacting us, you acknowledge that you have read this policy.
2. Data we collect
| Channel | Data | How |
|---|---|---|
| Branches | Name, mobile number, item description and condition, before/after photos of the item, invoice | From you when you drop off the item |
| WhatsApp 920009417 | Name, mobile number, messages, photos and videos you send | When you message us, through our customer service platform |
| AI assistant “Adeem” | Your name if you share it, and the chat text | When you use Adeem on our website; the chat is also saved in your browser |
| Website leathera.sa | IP address, device and browser type, pages visited, taps on WhatsApp and call links, cookie identifiers | Automatically, through measurement tools (Section 4) |
| Bag consignment | Contact details, bag details and photos, agreed price, bank account details for paying the sale amount | From you when you hand over the bag |
| Medical insoles | Foot measurements, and any health information you mention, such as foot pain or a foot condition | At the branch, with your explicit consent |
We do not store your card details; payments are made through bank point-of-sale terminals.
3. Why we use your data
| Purpose | Legal basis |
|---|---|
| Receiving, assessing, pricing, servicing and returning your item, and updating you on its status | Performing our agreement with you |
| Answering your questions on WhatsApp and through Adeem | Your request and consent |
| Displaying and selling your bag, and paying you the proceeds | Performing our agreement with you |
| Making medical insoles to fit your feet | Your explicit consent |
| Issuing invoices and keeping financial records | Legal obligation |
| Asking for your feedback and review after delivery | Our legitimate interest in improving our service |
| Improving our website and measuring our ads | Legitimate interest, or your consent where required |
| Sending offers and marketing messages | Your consent only |
- Marketing messagesYou can stop them at any time by replying with a stop request; this does not affect your service.
- Item photosWe photograph items before and after service for our records. We may post item photos on our accounts without anything that identifies you; tell the branch if you prefer we don’t.
- We do not use your data for any other purpose without telling you first.
4. Cookies and measurement tools
| Tool | Provider | Purpose |
|---|---|---|
| Google tag | Measuring visits and Google Ads performance | |
| Meta Pixel and Conversions API | Meta (Facebook and Instagram) | Measuring visits and WhatsApp taps, and improving ads |
| TikTok Pixel | TikTok | Measuring visits and ad performance |
| Snap Pixel | Snap | Measuring visits and ad performance |
| Browser local storage | Leathera | Saving your chat with Adeem on your device |
- These tools do not give us your name, but ad platforms may link your visit to your account with them under their own policies.
- You can delete or block cookies in your browser settings, and manage the ads you see in each platform’s ad settings.
- Clearing your browser data deletes your saved chat with Adeem.
5. Who we share data with
We never sell your data. We share it only as needed with:
- Service providers acting for usOur WhatsApp customer service platform, website hosting (Netlify), the AI provider behind Adeem (Anthropic), and invoicing and accounting providers.
- Advertising platformsGoogle, Meta, TikTok and Snap, for the purposes in Section 4.
- BanksTo pay out bag consignment sales.
- Competent government authoritiesWhen required by law or by an order from a competent authority.
Service providers may use your data only for the purpose we gave it to them for.
Transfers outside Saudi Arabia: some of these providers process data on servers outside the Kingdom, such as our website host, Adeem’s provider and the ad platforms. We limit these transfers to what the service needs and follow the PDPL and its regulations.
6. Retention, security and deletion
- RetentionService data and item photos for the duration of the service and its follow-up; invoices and financial records for the period the law requires; foot measurements so we can make new insoles for you on request, unless you ask us to delete them.
- SecurityAccess is limited to authorised staff, our accounts are protected by passwords and two-step verification where available, and connections to our website are encrypted (HTTPS).
- DeletionWhen the purpose ends, or on your request, we delete your data or make it no longer linked to you, except what the law requires us to keep.
- BreachesWe notify the Saudi Data & AI Authority (SDAIA) within 72 hours, and notify you without undue delay if the breach may harm you.
7. Your rights
You have the following rights, and we respond to requests within 30 days.
- To be informedTo know what data we collect and why, as set out in this policy.
- AccessTo request a copy of your data in a clear format.
- CorrectionTo have inaccurate or incomplete data corrected.
- DeletionTo have your data deleted once we no longer need it, except what the law requires us to keep.
- Withdrawing consentTo withdraw your consent at any time, without affecting processing done before.
How to use your rights: contact us at info@leathera.sa or on WhatsApp 920009417. We may ask you to verify your identity first. If a request needs more time, we will tell you and extend by up to 30 more days.
Complaints: if you are not satisfied with our response, you may file a complaint with the Saudi Data & AI Authority (SDAIA).
8. Contact us
- Emailinfo@leathera.sa
- WhatsApp and phone920009417
- BranchesSahafa and Kingdom Centre (addresses in Section 1)
Updates: we may update this policy when our services or the law change. We will post the new version here with its last-updated date, and tell you if the change is significant.
If the Arabic and English versions differ, the Arabic version prevails. النسخة العربية